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Service Manager
Bring your curiosity and we’ll provide you with opportunities to continue learning, to grow your skills, and to shape your career in ways you haven’t even imagined.
Overview
From the moment they call us to the time they pull into our service center, you will be the friendly voice of the company to all of our wonderful customers. Regulars will get to know you on a friendly basis as you reassure them that they’re in good hands.
Prieto Automotive is an equal-opportunity company that offers substantial benefits. If you would like to give the automotive industry a try, or if you’re looking for a place to expand your existing career, we welcome you with open arms as we look forward to your valuable contribution. Get ready to collaborate with a fun and dedicated team as we all strive for success!
Service Manager Job Duties:
- Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out.
- Display extensive working knowledge of industry standards and practices, including product details and company services offered.
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by up-selling products and services and taking care of any customer concerns or complaints quickly and professionally.
- Assists with or performs administrative tasks.
- Develops working knowledge of industry regulations, restrictions, and laws, and ensures the service department adheres to all regulations.
- Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency.
- Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
- Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
- Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
Service Manager Qualifications/Skills:
Equipment Maintenance, Lifting, Decision Making, Problem Solving, Reporting Research Results, Self-Motivated, Judgment, Results Driven, Quality Focus, Productivity, Safety Management
Who also is:
- Humble: Have humility and be respectful; no egos allowed
- Effective: Get stuff done!
- Adaptable: Willing to fill any role, anytime. Going above/beyond the call of duty
- Transparent: Open and honest to self and others
- Collaborative: We favor teamwork and take ownership
Benefits & Perks:
- Medical, dental, vision, and voluntary life insurance
- Competitive compensation packages
- 401(k) with company matching
- Collaborative: We favor teamwork and take ownership
- Paid holidays
- Sick pay
- Earned paid vacation